Refund policy

We want you to love everything you buy from Breathe. If something isn't right, we're here to help.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us at hello@breatheskinbodymind.com within 14 days of delivery with your order number and a photo, and we'll make it right with a replacement, exchange or refund.

Change of mind

For hygiene and safety reasons, we can only accept change of mind returns on skincare, make up, body care, supplements and teas that are unopened, unused and still sealed in their original packaging. Please contact us within 30 days of receiving your order to arrange a return. Return postage for change of mind returns is at your cost, and the original shipping fee is not refundable.

We are unable to accept change of mind returns on:

  • opened or used products
  • products from The Clinical Collection that have been opened
  • devices and tools that have been used, including LED masks, rollers and brushes
  • gift cards
  • sale items

Not sure what's right for your skin?

We'd love to help before you buy. Book a skin consultation or email us and we'll point you to the right product, so you get it right the first time.

How to start a return

Email hello@breatheskinbodymind.com with your order number and the reason for your return. Please don't send items back without contacting us first. Returns go to: Breathe Skin Body Mind, 4 Yammanie Way, Muswellbrook NSW 2333.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to process it.